Tag: support

SHIPPING CARRIERS: (At Our Discretion) USPS First-Class, USPS Priority, Fedex Ground

We accept different payment method: PayPal, afterpay, VISA, Google pay, mastercard, AMEX, apple pay, DISCOVER.

Please make payment via “ebay” checkout button in order to prevent delay in your shipment.

All payment must be made within 5 days after auction ends, otherwise, our system will mark the item unpaid. Please contact us as soon as possible if having any problem.

All buyers must go through eBay checkout system to checkout and pay for the item.

  In order for Advanced Tuning to offer our customers the lowest prices on thousands of items, all auction sales are considered final unless “defective”. Please inspect your order upon receipt. No returns will be accepted for any reason after 30 days of delivery.

  Domestic shipping rates include service within the Continental USA, where USPS /Fedex ground shipment is available. Our International shipping rates include AK, HI, GU, VI, PR, APO/FPO and Canada. Larger items (Such as spoilers/Body kits) may incur additional S/H fees if delivered outside of the continental U.S.-Please confirm before bidding/purchasing.

  Most of our products are direct from distributor and are intended for jobber purpose, so they may not come with instruction manual. Professional mechanic are recommended for installation. This can avoid many problems that can often be found with an inexperienced installer of aftermarket products. Warranty will be void for improper installation.

  Defective products need to be reported and returned within 5 days for replacement. No returned will be accepted after that. Customers are responsible to pay for their shipping to us.

  We reserve the right to cancel bids from any bidder with a history of negative feedback/Non-payment.

  All items must be paid within 10 days, or an eBay non-paying bidder alert will be filed.

  After we receive your payment, we will process and ship out your order within 72 business hours except weekend or Holiday.

  Buyer will received our Payment Received Notification email within 72 hours after we got the payment (except weekend and holiday).

  If you do not receive our emails, (USPS and our email may be blocked if customer’s email account has filter) or want to check your order status, you can contact seller.

  Shipments are made Mon through Fri excluding all Holidays.

  Negative feedbacks won’t help, if you have any question regarding to the item, total amount, payment options & warranty, please review the item page or email us, and please do include the item number which you referring to.

All Sales are final, NO return unless it’s defect. All defect item must be reported and return within 30 days after receiving the product.Seller are responsible for the shipping fees to return or exchange product.

Most of our products are direct from distributor and are intended for jobber purpose, so they may not come with instruction manual. Professional mechanic are recommended for installation. This can avoid many problems that can often be found with an inexperienced installer of aftermarket products. Warranty will be void for improper installation.

If you have any questions both before buying or after you have purchased the item, please do not hesitate to contact our customer service support team. We will only reply email through EBay. Do not send email directly from your email account we are unable to respond to them unless picture or other special help is requested. 

  Our office hours are Sun 04:00pm to Fri 07:00pm PST ; please message us by ebay message. We are Closed on  Saturday and major Holiday . Your questions will be replied promptly on the next business day. All emails are to be answered within 24 hours except Sunday.