We strike to provide high quality auto parts. Your satisfaction is our first priority. Should you have any questions, please do not hesitate to contact our customer service for help.
In no event shall our liability exceed the value of the product(s) sold. In no event shall our company be liable for any direct, indirect, punitive, incidental, special or consequential damages whatsoever arising out of or connected with the use or misuse of any of its products.
Following chart is designated for Thread Pitch check only. Due to aging, your studs may have been changed. Please compare the shape and thread mark with your existing lug nut before buying.
How do I know If this product will fit my car?
1. Use compatibility chart to check Make/Model/Year
2. Check wheel hub is factory default
3. Check The Hub Ring Height is 3 mm Less than Spacer Thickness
4. Check Existing Stock Lug Bolt is 24-28 mm Shank Length
5. Check wheel is Same Bolt Pattern as Hub(Same Wheel)
6. Check wheel lug hole flange requirement is 0.9”
*You can also use existing lug Bolts thread/shape as reference
Why is the product doesn’t have enough grab to the wheels?
Your bolts are too short to have enough thread into the hub.
Solution:
1. You need longer lug bolts
2. You need to use thinner spacer to match the bolt length
Why is the product too thin that won’t hold my wheel?
Your wheel requires large flange lug bolts to hold, for ideal flange size, please refer to your existing lug bolts
Solution:
1. You need large flange lug bolts
2. You need to use lug bolts flange adapter to make it fit
Why does the product not fit my wheel cap?
Most of the wheel caps have clipers that require lug bolts to hold,our lug bolts may not have the same shape to match the clippers
Solution:
1. You need to purchase the exactly same lug bolts from the caps
2. You need to remove your wheel caps
Why does the product not fit my hub cap?
Most of the hub caps are much thicker than the hub without hub cap, it would require more thickness of spacer to fit
Solution:
1. You need to purchase Thicker Spacers and Bolts due to the height of the hub-cap
2. You need to remove your hub-caps
Why the wheel were damaged/damaging my car?
The thickness of the spacer were exceed the maximum thickness of the fender requirement
Solution:
1. You need to purchase Thinner Spacers and Bolts due to requirement of the fender gap
2. You need to remove your spcacers and use original Lug Bolts
Why is the thread not matching my wheel hub, but my car is listed in the compatibility chart?
Wheel hubs are subjected to be replaced due to aging or repair, after that, you may have different thread than factory default
Solution:
1. Check the thread from your existing lug bolts
2. Any auto-shop would have a tool to measure thread, or you can send us a pic of your existing lug bolt to confirm
Why does my lug bolts have different mating seat type than the product I purchased?
Seat type of mating surface is based on the wheels, different wheels have different mating surface requirements. Some stock wheels may require special mating surface assembling.
Solution:
1. Check the matting surface from your existing lug bolts and that from your wheels
2. Alloy stock wheels, steel stock wheels, and aftermarket wheels have different mating specification
What is the cut-off time for same day shipping?
Cut-off time for shipping is 9:30 am PST every business day excluding weekends and ferderal holidays, The shipping date for weekends and federal holidays moves to next available week days
How do I get expeditate shipping for timely purposes?
Expeditate shipping is based on delivering address, in rear cases, carrier may experience delay due to operational difficulties.
Solution:
Contact customer service before placing expediate orders
Not receiving my package but tracking says delivered
Package may be lost, missent, placed in porch or mail box
Solution:
1. Check if shipping address on file is up to date
2. Check surroudings including porch, mail box, door steps etc.
3. File item not receive case to ebay, carrier, customer service
How does international order shipping work via eBay Global Shipping Program, and how do I check status?
ebay Global Shipping Program (GSP) is eBay hosted international carrier who processes international orders, sellers send product to domestic GSP center for further international transition.
Solution:
1. Check with ebay GSP department directly by calling them
2. Check package tracking information tab, there are two parts
of shipping, one from seller to GSP center, the other for GSP center to destination
How do I change address, cancel, or modify my order after I replaced my order?
All the changes and mofications must be requested before shipping via direct on-site messages, once the package tracking is given, you will not be able to make any changes
Solution:
Contact customer service via on-site messages, not buyer notes
How do I handle wrong item sent, missing piecies, defective item, and arrival damaged?
We do appologized for whatever possible mistake and issues that interrupt your valuable time and schedule.
Solution:
Contact customer service via on-site messages, we will provide with options you choose
What is material made, construction, and durability?
The Lug Bolts were made of SCM steel with one-piece construction without sleeve and cap
The Spacers were made of 6061-T6 Aluminum, capable to absorb the driving force
What is tool size for installation?
The sokcet tool for installation is 17 mm hex wrench
What is torque power?
The recommended torque power is 100 ft/lb, please do not over-torque, nor under-torque
What is quality of the material, and will the product get rusted?
The Spacers were made from 6061-T6 Aluminum; The Lug Bolts were made from SCM Steel that passed 72-hour salt sray test. However, steel is subjected to rust in hash conditions such as heavy deicing salt, acid rain, or chemical interferences
Solution:
1. Use rubber sleeved socket to prevent cracking or denting surface protection layer
2. Apply plastic dip sray help to isolate metal from outside environment interferences
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