Payment

Payment:

– We accept PayPal and major credit cards (Visa, Mastecard, & American Express)

– Immediate payment is required after the purchase 

Shipping

Shipping:

– Most of our orders ship within 1 business day of being placed. We ship our products primarily through UPS Ground.

– Delivery is not available to P.O. Box and the states of Alaska, Hawaii or Puerto Rico.

– Most of our products ship UPS Ground or Home, but some larger items (such as rattan furniture sets) do ship UPS LTL (Freight) and can take up to 6 business days to arrive from the time the product ships. These shipments will need to be scheduled for an appointment to deliver by the local UPS facility when it arrives in your area (the appointment will need to be scheduled within three days from their first contact attempt). Someone must be present to take delivery of LTL shipments and sign for the delivery (drivers only offload the product into the driveway; any additional help by the driver including a lift-gate will require an additional charge).

– We can only ship your order to the PayPal verified address given to us at the time you checkout on eBay. Please verify that this address is the correct one you wish to have your package sent to. If an address change is needed you will be responsible for any fees associated.

– If UPS cannot deliver it for any reason (including they cannot reach you with the telephone number provided in the order or there is no phone number in the order), it will be re-consigned back to our warehouse and treated as a refused package where the order will be refunded minus a 20% processing fee.

RETURNS

Return policy:

– All return items MUST be in brand new condition which means the item is never installed and kept in the original packaging, otherwise a 20% restocking fees will be charged.

– We will not send replacement before we get a confirmation from insurance claim or the returned item from customers.

– All shipping and handling fees are non-refundable in any circumstances.

– You agree with the policies and terms stated on this listing by buying or bidding on this item. Please do not buy or bid if you disagree with our policies and terms.

FEEDBACK

Feedback:

– We leave positive automatically by our system after received positive feedback.

– Please contact us if you are going to leave us a neutral or negative feedback, we will try our best to solve the problem. 

ABOUT US