Payment is due at time of purchase. We will combine shipping on multiple items upon request.
Octane Lighting Inc. wants to ensure we offer safe, appropriate and convenient payment methods for our customers.
We do this by offering the following payment methods:
PayPal, Visa, MasterCard, American Express, Debit
If you have any problems or need assistance with anything please send us through a quick email and let us know how we can help you out.
For International Buyers: We only accept PayPal
Monday – Friday: 9am – 4pm PST
We ship via:
USPS, FedEx
We process all orders in 24-48hrs from time of purchase. Orders are processed Monday-Friday. We offer USPS First Class Mail, USPS Priority Mail, USPS Express Mail, and FedEx Ground shipping options for most items. Please select the desired shipping option at checkout. Please include your phone number with your order so the courier can contact you if needed. All shipping charges are calculated by weight and location.
We also combine shipping, eBay can not provide accurate shipping prices on multi item orders. Go ahead and place your items in the eBay cart and complete checkout, but don’t worry about the shipping charges. We check for multi item and combined orders every morning before we ship anything. Your multiple item orders will be combined and we will ship your items the cheapest, safest and fastest way possible AND send you a refund for all the excess shipping charges.
For International Buyers: The shipping charge is based off the actual weight, size, and your location. The buyer is responsible for all brokerage fees or duty taxes. Octane Lighting is not responsible for any additional charges that may be required upon delivery. Please contact your local customs office for more questions regarding this. All orders must provide a phone number in case the courier must contact your for customs or delivery.
Returns must be processed with 30 days of purchase.
Returns process is simple.
To process a return:
Go to your purchase history.
Find the item you purchased. To the right of the item there’s a drop down menu with a “return this item” option.
Follow steps to print a return label from your printer. Package securely and Seal up the package and tape the label to the package and give the package to the shipping company.
If there is any defect in the product upon delivery, Octane Lighting is to be notified by the purchaser within 24 hours otherwise the product will be deemed to have been delivered in good order and condition. Warranty on all brand new products will be the manufacturer’s warranty and at the manufacturers discretion.
The warranty does not apply:
In respect of any consumables or other consumables in respect of the product or any part of the product.
Where the purchaser is in breach of any of our terms and conditions.
Where any fault of the product has been caused by misuse, neglect, accident or abnormal conditions of operation or use contrary to the manufacturer’s recommendations or operating instructions.
We reserve the right to refuse any returns that:
Are incomplete or missing parts; or
Are not returned in their original packaging,
Product cannot be identified by product serial number,
Show signs of physical damage to the product or its packaging,
Do not include a valid Return Authorization Number on the shipping label,
Have an expired Return Authorization Number,<
Purchaser fails to show proof of original purchase.
If your item is damaged in shipping we will likely require you to send a photo of the damaged product to us or return the item for replacement.
If you encounter any issues with your merchandise you must call and inform us within 30 days of the delivery date.
After 30 days from the date of delivery, all sales are final.
You are responsible for all shipping charges and/or price differences when returning or exchanging an item.
If returning or exchanging products, all merchandise must be in NEW condition with the original packaging, materials, and instructions.
Merchandise returned in damaged or unacceptable condition will be returned to you without exchange.
If you need to return a holiday gift, you must contact us before January 1st. Holiday gift returns or exchanges are only eligible for orders placed on November 14 through December 25. All returns or exchanges must be in BRAND NEW condition and in the ORIGINAL packaging.
If you received the wrong merchandise, please contact us within 14 days and we will send you a return postage label. Once the merchandise is received back at our location we will ship out the correct merchandise. All shipping mistakes, incorrect products, or quantities will be shipped out via ground. Shipping can be upgraded at your expense.
If a package is returned to us due to an undeliverable, or an incomplete address, you are responsible for all reshipment costs. If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping. For International customers, the refund will be less all shipping charges and incurred brokerage fees.
If you “refuse” a package from our company, you are responsible for any and all charges that are incurred for the shipping. Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges). International customers are responsible for all shipping charges, as well as all incurred brokerage fees. If you would like to have your order reshipped, you must pay for all shipping charges again along with any return postage costs.
We have been selling parts for over 20 years. We have a real store & warehouse we are not working out of our garage. We specialize in Automotive, Motorcycle, Marine, and Home / Business Lighting. We are located in Southern California in the United States. Everything you see listed online is in stock and ships directly from our warehouse. We inspect, test and securely pack every item to ensure that we do everything possible to make sure you get your merchandise in good working order. We strive for 100% customer satisfaction. If you are not happy with a purchase please contact us to so we can help resolve the issue with respect and understanding. We are open Monday through Friday 9am-4pm Pacific time.
Monday – Friday: 9am – 4pm PST
For general questions you can contact us through eBay messages
Monday – Friday: 9am – 4pm PST
Octane Lighting, Inc.
For general questions you can contact us through eBay messages
